Measures to Reduce Queues for Purchase of Train Tickets
It is a fact that during peak rush hours/days, there are long queues at the booking counters/windows of major stations. With a view to facilitate passengers in getting unreserved tickets, various steps have been taken, some of which are as under
i. Jan Sadharan Ticket Booking Sewak (JTBS) have been engaged in various parts of important cities to issue unreserved tickets through computerized Unreserved Ticketing System (UTS).
ii. Station Ticket Booking Agents (STBA) have been engaged to issue unreserved tickets at ‘E’ category stations.
iii. Yatri Ticket Suvidha Kendras (YTSK) have been established on public private partnership basis for issuing reserved/unreserved tickets through computerized Passenger Reservation System (PRS) -cum-UTS terminals, outside railway station premises.
iv. Automatic Ticket Vending Machines (ATVM) and Cash-Coin & Smart Card operated Versatile Ticket Vending Machines (CoTVM) have been installed to facilitate easy booking of unreserved tickets through cash/coin/smart card.
v. Booking of unreserved tickets through mobile phones has been introduced on pilot basis on suburban sections of Mumbai (Central and Western), Chennai, New Delhi-Palwal section.