Refund Rules:- (i-ticket & e-tickets)
Reservation Failed Transaction:- (i-ticket & e-tickets)
If amount getting debited from customer account and ticket not issued, IRCTC will refund the entire Fare and
IRCTC service charges electronically(as credit to the relevant credit /debit card account used for the
transaction), but the bank/card transaction charges are likely to be forfeited.
IRCTC’s payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the
multiplicity of organizations involved in processing of online transactions, the problems with Internet
infrastructure currently available and working days/holidays of financial institutions.
Refund on cancellation:- (i and e-ticket)
The e-tickets shall be cancelled through internet and the refund of fare shall be credited to the account
from which booking transaction took place, after deducting the applicable charges and in case of itickets,
the ticket shall be cancelled at the reservation counter and thereafter on online application, due
shall be credited to the account from which booking transaction took place.
In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits
prescribed under these rules for obtaining refund.
All refund will be processed as per Extant Railway Refund Rules: