Passenger Feedback Sytem for the Rail facilities Used
Survey on Rail Facilities
A Passenger Feedback System through Interactive Voice Response System (IVRS) has been started by Indian Railways through Indian Railway Catering and Tourism Corporation Limited (IRCTC) with effect from 01.07.2015 on all Mail / Express and Superfast trains over Indian Railways’ system. This Passenger Feedback System consists of six areas for which a set of two questions is asked from bonafide passengers. The six areas on which questions are asked are as under:-
1. Platform Cleanliness
2. Train Punctuality
3. Air Condition cooling
4. Bed Roll
5. Food Quality
6. Train Cleanliness
Passengers are requested to provide their feedback on the aforesaid amenities in three categories, i.e. (1) Good (2) Satisfactory (3) Bad. This feedback is received through IVRS from both upper class as well as lower class passengers.
This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 16.03.2016 (Wednesday).