Policy on earmarking of berths on demand from IRCTC for Value Added Tour packages
In supersession of all previous instructions issued regarding earmarking of berths in existing trains and in additional coaches on demand by Indian Railway Catering & Tourism Corporation (IRCTC) under Value Added Tour (VAT) packages following instructions shall be applicable.
1.1 Number of berths to be earmarked in the Passenger Reservation System for the value added tour packages of IRCTC would be finalized by IRCTC in consultation with the CCM/PMs of the concerned Zonal Railways at least ARP + 10 days in advance of the scheduled commencement of the first trip.
1.2 The number of berths earmarked for this purpose shall not exceed 10% of total berths in Sleeper class and 15% of total berths in AC Class in that train.
1.3 Initially the extent of accommodation to be earmarked should be 5% of the total berths in case of sleeper class and 10% of total berths in AC classes.
1.4 Based on the utilization, the same can be increased up to 10 percent and 15 percent respectively with the approval of CCM/PM concerned.
1.5 The berths decided to be earmarked shall be incorporated in the train profile.
1.6 The Value Added Tour packages shall cover both peak and non-peak periods.
1.7 The periodically and the number of berths should be uniform through the currency of the tour so as to reduce the requirement of maintenance of varying Database in the PRS. Any relaxation in this regard should be decided in consultation with CCM/PM.
1.8 IRCTC shall develop Value Added Tour packages based on these earmarked berths by including sightseeing, stay, etc, and will market these tourism products. The accommodation earmarked for VAT packages may be reviewed periodically by the concerned CCM/PM and wherever it is found that these packages are being poorly patronized, the accommodation so earmarked may be reduced or withdrawn.
2.1 For each berth utilized by IRCTC, IRCTC shall pay the full fare plus 25% service charge. No concession whatsoever shall be admissible on such tour package ticket. Ticket for child, senior citizens, etc. shall also be issued on full fare. The method of arriving at the fare including the service charge and deposit it illustrated in the annexure.
2.2 A lump sum amount equivalent to the passenger fare including the above mentioned service charge as applicable for the total berths earmarked plus a deposit of 25% thereon for the first trip for each circuit shall be taken at the time of earmarking the accommodation. This deposit will be refunded on completion of the currency of the particular value added tour packages.
2.3 The list of names of the tourists booked along with the other relevant details such as gender, age, etc. shall be given by IRCTC 48 hours before the scheduled departure of the train to the CCM/PM as well as to the CRS/Charting at the train originating station. These details shall be incorporated in the PRS database and also on the chart.
2.4 IRCTC in consultation with CRIS and CCM/PM would evolve a procedure for e-booking of the earmarked berths by IRCTC. If booking is done through e-ticketing, suitable procedure will be evolved by IRCTC for adjustment of fare as applicable plus 25% service charge for the berths booked by IRCTC for value added tour package against the existing rolling lump sum deposit that IRCTC has been maintaining with Northern Railway.
3.0 Cancellation of Tickets, Refunds & Other Safeguards
3.1 Out of total berths earmarked for this purpose for IRCTC, not more than 20% of the earmarked berths shall be permitted for cancellation. No cancellation shall be permitted within 48 hours of the scheduled departure of the train.
3.2 The unutilized berths released by IRCTC to Railways 48 hours before scheduled departure of the trains shall be used to update Tatkal waiting list followed by general waiting list of that train.
3.3 In case of cancellation of the train/non attachment of coach in which accommodation has been earmarked for VAT packages, refund due to IRCTC as per provisions of refund rules shall be admissible.
3.4 The officers from IRCTC shall personally verify the additional features of VAT and also develop a mechanism about the response of the customers for the total package and its long term life cycle value of the customer.
3.5 These should be branded tour packages of IRCTC.
3.6 IRCTC should also be asked to undertake an aggressive campaign during lean period when most of the trains are vacant.
3.7 Indian Railways shall not be liable for any consequential damages arising out of any agreement/provision between the passenger and IRCTC. Indian Railways shall also not be responsible for any damages if the scheme/package is terminated at short notice.
3.8 IRCTC shall be solely responsible for ensuring compliance of all conditions as laid down by Indian Railways.
3.9 If there is no post of CCM/PM on some zonal railway, the powers shall be exercised by CCM/PS or any other office authorised by CCM.
This issues with the concurrence of Finance Directorate of this Ministry.
These instructions shall be effective from 01.04.2016.
Necessary instructions may be issued to all concerned.
Indian Railways issued orders regarding the above subject on 07.01.2016