I-TICKETS TDR Filing for Agent
The Authorized Agents of IRCTC cannot file TDRs online. They have to send a mail to IRCTC for filing
TDR. The customers who have to claim refund against the tickets purchased through the Agents should
approach to the concerned Agent for filing TDR. It should be kept in mind the Railways decide refund
cases as per extent Railway Refund Rules. As such it should be ensure that the TDRs are filed within the
prescribed time limits.
Whenever Agents receive such requests from their customers, they are required to send a mail to IRCTC
at nominated e-mail id, provided by IRCTC through their registered e-mail id containing following details
within prescribed time. If any TDR request is received at other than nominated email id or from other
than registered e mail id, IRCTC shall not be entertain the same.
The agent will obtain written request from the customer for refund for record purpose as proof that the
customer has preferred claim for refund.
The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train
destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited
back to same account of the Agent through which payment was made